Troubleshooting

Email. Write to support@cmpstack.io. Say which workspace and which domain, and paste the line the tag prints in the browser console if the question is about a banner — it usually answers it.

1. Domains: is the domain still in the list? A tag whose Site ID belongs to a removed domain gets no banner. Whether the row says Verified does not matter here.
2. Banner Management: is the banner Published, not just saved?
3. View the page source: is the tag in <head> with the right Site ID? A cached page or a CDN in front of the site may still be serving the old HTML.
4. Open a private window. A stored decision hides the banner for 12 months; a private window has none. The preferences control (bottom-left) is still there for anyone who decided.
5. Open the browser console. The tag says why in one line, prefixed [cmpstack]: a missing Site ID, an unregistered site, a duplicate tag.

1. Blocking tab: is there a rule matching that script’s URL? Add one; the presets cover the common vendors.
2. View source: is the script above our tag in the page? Then it ran before we could hold it. Mark it with type="text/plain" data-cmp="…".
3. On WordPress, another plugin may print its script before ours. Our plugin hooks in first, but a theme that hard-codes a script into its header still needs marking.

Check that the banner is published and the tag is on the page. Then check the hostname: a decision is refused unless the page it came from is on the exact hostname of the domain row (with or without www.), so a tag copied onto a subdomain or a staging site shows the banner but records nothing. Verification does not affect recording. Then make a decision yourself in a private window; it appears within seconds. If the banner shows but nothing is recorded, an ad blocker or a strict browser privacy setting on that device may be dropping the request to our API; try another browser before assuming the site is wrong.

A domain past the plan allowance cannot be published until you upgrade or remove a domain you added earlier. A draft using custom CSS or hiding the branding on a plan without those is refused at save with the plan that has them named. In both cases the draft is kept exactly as you left it.